Shipping policy

Shipping Policy

Order Processing

We process orders within 2 business days after payment is confirmed. Once your order has been shipped, tracking information will be sent by email and, where available, SMS.

Estimated Delivery Times

The delivery times below are estimated business days after your order has been processed. Delivery times may vary depending on the destination, carrier, customs clearance, holidays, and other circumstances outside our control.

- United States: 6–12 business days
- Canada: 8–12 business days
- Australia and New Zealand: 4–10 business days
- United Kingdom: 5–10 business days
- Germany: 5–10 business days
- Italy: 5–10 business days
- France: 5–10 business days
- Japan: 5–10 business days
- Rest of Europe: 5–12 business days
- Rest of World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed. International orders may take longer due to customs checks, carrier delays, peak seasons, or incorrect address information.

Tracking

Tracking details will be sent after your order has been shipped. Tracking updates may take some time to appear after the package enters the carrier’s system.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. We may not be able to change the shipping address after an order has been processed or shipped.

Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, brokerage fees, or other destination charges may apply. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

If a package is delayed, refused, or returned because of unpaid customs charges, incorrect address information, or the customer’s inability to accept delivery, additional shipping or reshipment costs may apply.

Delayed, Lost, or Damaged Orders

If your order is delayed, appears to be lost, or arrives damaged, please contact us as soon as possible with your order number and any relevant photos or tracking information. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Contact Us

For shipping questions, please contact us:

Email: supportvozixy@gmail.com
Website: https://vozixy.store

We aim to respond within 1–2 business days.